Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
The popular resale platform has updated its size classifications for women's and children's garments failing to inform all users about the change.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
Vinted explained the revised method more closely matches comparable marketplaces.
They have suggested members to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Modifications
Earlier, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was formerly size 12 but currently displays as UK 16-18.
User Stories
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
A different member, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Required Changes
Charlotte Lunn, located in England, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she stated.
Marketplace Information
The app has more than 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance when a surprising modification on the platform has faced criticism: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.
